Frequently Asked Questions
🌸 Rose of Sharon eGift Card FAQ
Everything you need to know about buying, gifting, and using your Rose of Sharon eGift Card.
How do I purchase an eGift Card?
Buy anytime at www.roseofsharonllc.com. Choose the amount, add a message, and send instantly or schedule a future delivery.
How will my eGift Card be delivered?
Delivery is electronic by email. Your recipient gets a unique code and you’ll receive confirmation once it’s sent.
Where can I use my eGift Card?
- Online at www.roseofsharonllc.com
- In person at our mobile vendor booths (craft fairs, festivals, pop-ups)
Note: eGift Cards cannot be used at our retail partner stores in Wichita or Hutchinson.
How do I redeem my eGift Card?
Online: enter the code at checkout. In person: show the email/code at our mobile booth register.
Can I use it for my full order total?
Yes—eGift Cards can cover products, taxes, and shipping. If the total exceeds the balance, pay the remainder with another accepted method.
Do eGift Cards expire?
No. They never expire and have no fees.
Are eGift Cards refundable?
They’re non-refundable and can’t be exchanged for cash, except where required by law.
Can I buy another eGift Card with an eGift Card?
No—eGift Cards can’t be used to purchase other gift cards.
Can I combine an eGift Card with a discount or coupon?
Yes—orders paid with an eGift Card may still qualify for promotional discounts if applicable. (Gift cards themselves aren’t discounted when purchased.)
How do I check my balance?
Log in to your account on our website or contact our team for help.
Who do I contact for help?
Email: admin@roseofsharonllc.com
Text: (785) 425-8992
📦 Shipping & Returns FAQ
Answers to common questions about shipping, returns, and damaged orders.
How long does shipping take?
We process and ship orders within 1–3 business days. Standard shipping typically takes 3–7 business days. You’ll receive a tracking number via email once your order has shipped.
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days for a full refund. Items must be in their original, unused condition. See our full Return Policy for details.
My order arrived damaged. What should I do?
We’re so sorry to hear that! Please contact our team at admin@roseofsharonllc.com with your order number and a photo of the damaged item. We’ll gladly help with a replacement or refund.
🌾 Home Fragrance & Home Care FAQ
Here are some frequently asked questions to help you get the most out of your home fragrance and home care products.
How do I choose the right scent for my home?
Choosing a scent is a personal experience! Consider the mood you want to create. For a relaxing atmosphere, try scents like lavender or chamomile. For an uplifting feel, citrus or fresh linen are great choices. You can also explore our scent descriptions to find a fragrance that appeals to you.
Do you use sustainable and eco-friendly ingredients?
We are committed to minimizing our environmental impact. We strive to use natural, plant-based, and biodegradable ingredients whenever possible. We are also continuously working to improve our packaging to be more recyclable and sustainable. Please check individual product pages for specific ingredient information.
Are your products cruelty-free?
Yes, we are proud to be a cruelty-free company. We do not test our products on animals.
How long do your products last?
The lifespan of our products varies depending on the specific item and how it's used. For example, a candle's burn time depends on its size, while a diffuser's life depends on the size of the room and airflow. Please refer to the product description for more detailed information.
🌾 Diffusers FAQ
Everything you need to know about getting the most from your reed diffusers.
How do reed diffusers work?
Reed diffusers use porous reeds to draw fragrant oil from a bottle and disperse the scent into the air. The reeds act as a wick, and the scent travels up the reeds and evaporates, filling your space with a continuous fragrance.
How do I get the most out of my reed diffuser?
- Flip the reeds regularly. We recommend flipping them every few days or once a week for a stronger scent throw.
- Place the diffuser in a high-traffic area. Air circulation will help disperse the scent more effectively.
- Keep it out of direct sunlight or heat. This can cause the oil to evaporate too quickly.
How long does a reed diffuser last?
The lifespan of a reed diffuser depends on factors like room temperature, air circulation, and how often you flip the reeds. Typically, our diffusers last for a few months.
🧽 Cleaning Products FAQ
Learn how to safely and effectively use our handmade cleaning products.
Are your cleaning products safe for all surfaces?
Our products are formulated for specific uses. Please read the product label for instructions and a list of compatible surfaces. We always recommend performing a spot test on a small, inconspicuous area before using the product on a new surface.
How do I use your multi-surface cleaner?
Simply spray the cleaner directly onto the surface and wipe with a clean cloth or paper towel. For tougher messes, let the product sit for a minute or two before wiping.
What is the shelf life of your cleaning products?
For best results, we recommend using our cleaning products within one year of purchase. Store them in a cool, dry place away from direct sunlight.